Exhibitor FAQs

1.       Do I need to sign a new booking form for the show in September?

No – your booth space booking will automatically be transferred over to the new September dates. Our team will reach out to you personally to confirm your booth transfer and booth number (in case it has changed) for September by email. If you have questions regarding this please email Danny Scott [email protected] or email [email protected]

 

 

2.       I understand that the show has been postponed and you are transferring my booth space over to the new dates in September – but what about the stand building, furnishings and equipment that I have ordered?
I-X Center has confirmed exhibitor orders and applied payments received will be deferred to the rescheduled September dates.
For Booth furnishings /equipment / labor / package orders / audio visual / utilities – these will be kept on file. Any changes or additions to the order will be charged or refunded accordingly, within the appropriate deadline dates for the rescheduled event.
For Custom Graphics – No graphic order has been physically produced.  Unless otherwise instructed by you, we will defer this order for production to the appropriate time frame prior to the rescheduled dates.
Please contact your I-X Center Customer Service Representative for further information.

Booth #

Customer Service Representative

Phone #

Email Address

0100-0250

Nickie Terstage

216-265-2604

 [email protected]

0251-0400

Molly Hamel

216-265-2670

 [email protected]

0401-0550

Nancy Lehnhardt

216-265-2506

 [email protected]

0551-0800

Becky Karban

216-265-2502

 [email protected]

0801-1000

Bonnie Zielinski

216-265-2562

 [email protected]

Janice Bass, Vice President of Business Administration

216-265-2610

 [email protected]

I-X Service Center – 216-265-2500   I-X Service Center – Facsimile 216-265-7300

 

3.        What about freight that is already in transit or received?
If the I-X Center has received your freight, they will hold onto your items complimentary until the rescheduled September dates. 
 
If you need your items shipped back to you prior to the rescheduled dates, please contact your Customer Service Representative to fill out an I-X Center bill of lading.  You will need to make arrangements with your freight carrier to pick your items up.  Payment for round-trip freight/drayage fees must be paid prior to releasing any freight to carriers.  You are responsible for outbound carrier/transportation/courier charges.
If your shipment is in transit, the I-X Center will continue to accept your freight upon arrival unless otherwise instructed by you.  
If you have submitted freight handling orders, they will hold your order for the rescheduled dates.
For anything further, please contact your Customer Service Representative.
If you have shipped from outside of the US with our official carrier European International Fairs or their partners, they will be contact with you to discuss your options depending on the status of your shipment.
For anything further please email: [email protected]
 
4.        What about Lead Retrieval Licences and hardware ordered?
All Lead Retrieval orders and payments received will be transferred over to the new dates in September.  The same change and cancellation policies will apply.  Please contact [email protected] if you have further questions or required more details. 
 
5.       What about the booth information approval form I submitted – Do I need to re-submit?
The information you submitted via the booth information form on the Portal will still be valid for September 2020. If you wish to update this information nearer the time, because your booth build plans change you will be able to do so, if not the information already submitted will be considered to remain true and further approval will not be required.
If you are in discussion with / have had approval from Abraxys for your booth build, then this will still be valid as well (if your booth space and plans remain unchanged for September). If you change booth space / booth design etc. then new approval will be required prior to September.
 
6.       What about our Hotel Bookings?

Our official hotel partner, DF Meetings & Events, is working closely with show management to facilitate automatic hotel cancellations for those made through the show’s official hotel service.

If you reserved your May 2020 hotel reservations through the official hotel page, your room will be re-booked for the new show dates in September 2020.  We will email your new reservations no later than March 28th, 2020. 

If someone is calling asking or emailing you to rebook your room, this is a scammer.  The best thing to do is ignore them.  We will never use phishing techniques or call asking for your personal data.  We will never fax or email a form to fill out.  Anyone who does is not PCI compliant and should be considered suspicious.  DF Meetings & Events is the show’s only official hotel provider.

 

Once existing reservations have been rebooked, the webpage will reopen for new reservations.  We apologize for any inconveniences.  Thank you!

 

 6.1 Will I get a refund for a cancellation penalty I was already charged?
No cancellation charges have been incurred by any Ceramics Expo exhibitors/attendees, nor will they be – if your hotel rooms were booked via our official accommodation partner DF Meetings & Events.

 6.2 Can I rebook my hotel reservations for the new Ceramics Expo dates?
We ask for your patience to allow DF Meetings & Events and the hotels the time to properly reset our dates.  Please be assured your reservations will be managed including a new reservation with the new dates.  No action is needed on your part, please stand by for an email with full details.  Given the impact the coronavirus has had on the hotel industry overall, this may take up to one week. 

6.3 What if I booked hotels myself via other means?
You will need to reach out to the hotel directly yourself to check if you are able to make the transfer and any penalties that may be occurred.  We would always encourage that wherever possible – hotel room nights are booked via our official partner DF Meetings & Events. 
 
7. What about our flight costs?
Exhibitors need to contact their own travel insurance companies / airlines to understand the situation regarding whether flights can be transferred and what penalty fees will apply.
 
8. We have promoted our involvement in the show to our customers and prospective customers – how is the date change being communicated to registered visitors and the wider industry?
We sent out a communication on 12th March to all registered attendees advising them of the postponement and pointing them to our official statement.  In a challenging global environment, this decision has been met with an overwhelmingly positive response.  We also broadcast the announcement on social media and will be communicating to the wider industry over the coming days. 
We have a dedicated communication plan to keep in touch with pre-registered attendees and ensure that they remain engaged with the show to the new September date window as well as a continued Marketing campaign to bring in new registrations over the next few months.  We are confident that the decision to postpone will optimize the attendance from all key customer groups. 

 

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